Almost 30 years experience in TV Mount producing and design, products are sold to millions of families around the world, top rated. Diversified product lines include TV mount, soundbar mount, TV stand, RV TV mount, TV accessory etc, professional and patented design.Our Mission is providing our customers reliable, safety, easy installation TV mounts ensuring a perfect viewing experience, gives your entertainment area a cleaner, sleeker atmosphere.
FAQs
USX STAR
- What does USX STAR do?
What does USX STAR do?
PRODUCT
- How to request the concrete anchors from USX STAR?
- Can I install the TV mount bracket into drywall?
- How to check if the TV mount is suitable for my TV?
- Are screws included?
- Can I hide the cords with USX STAR TV Wall Mount?
- My TV is big and heavy, is it too heavy to mount on a wall with USX STAR TV Wall Mount?
How to request the concrete anchors from USX STAR?
The concrete anchors are sent per request, please contact us if you need to use the concrete anchors when you place the order.
Can I install the TV mount bracket into drywall?
Our heavy-duty TV wall mount can not be installed into drywall alone, it is designed for using in wood studs and solid brick/concrete walls (need to use anchor, size ¢10X50mm, send per request).
How to check if the TV mount is suitable for my TV?
A. Check the wall type, wood stud spacing, and our TV mount fit for wood studs, solid brick, and concrete walls.
B. Check the TV mount weight capacity and suitable TV size.
C. Check your TV VESA pattern, VESA= horizontal x vertical distance (the four holes on the back of the TV).
Are screws included?
All standard mounting hardware included(TV Screws, Spacers, Washers, Lag bolt, Allen key), bubble level and clear instruction, easy installation. The concrete anchors are send per request, size 10x50mm.
Can I hide the cords with USX STAR TV Wall Mount?
Most of our TV mounted with cable ties to manage the cable, making it looks tidy and less cluttered.
My TV is big and heavy, is it too heavy to mount on a wall with USX STAR TV Wall Mount?
Our product is made of heavy duty steel by a professional TV mount factory with almost 30 years’ experience. Our TV mount already passed strict loading capacity testing before shipment. There is no any problem to support your TV so long as your TV specification is within the specification we rated.
SHIPPING
- When my order will be shipped?
- How long will it take to receive my order?
- Can I change my delivery address?
- What should I do if the order was delivered to the wrong address?
- Is the shipping free?
When my order will be shipped?
We will arrange the shipment within 2 business days,please check our shipping policy.
How long will it take to receive my order?
Your order will be shipped via UPS, USPS, DHL or Fedex express shipping, it usually takes 2~8 business days.
Can I change my delivery address?
If the order is confirmed and shipped, you can not change the address. Please double check your shipping information before place your order.
What should I do if the order was delivered to the wrong address?
Please check whether your order address is correct,contact the carrier to check this issue.
Is the shipping free?
Ground shipping is free within the continental United States.
PAYMENT
- What kind of payment do you accept?
What kind of payment do you accept?
Visa/MasterCard/American Express/Discover/PayPal.Please feel free to contact us if you have any question.
RETURN & REFUND
- What should I do if I need to return the product?
- What is the warranty?
What should I do if I need to return the product?
If you are not satisfied with our product, you can return the product within 30 days. For more detail, please check our Return and Refund policy.
What is the warranty?
We offer 10 years product warranty, professional US-based customer service team, and we are ready to provide any about products or installation questions.